If I could give zero stars I would. I ordered a door online October 6 2023 to arrive within 1 week and paid transport as I live on another island. Door didn’t arrive by 24 Oct, no one knew where it was, so I cancelled it. I was Refused a refund until the door was in their possession - it was never in mine! Someone made errors in customer service in booking transport. The door then arrived badly broken on 25th Oct and I declined it. They emailed to confirm that I would be refunded on November 1st- but didn’t do it. I received a call on Nov 16th to bring me a new door… I had cancelled the order . Can’t speak directly to the shop, put in a reclamation by phone to call centre who claim to be powerless to help and can only pass messages onwards and are unable to connect you directly to the shop. I made daily calls in the end and sent emails that were ignored to the shop who had originally emailed me on the 1st November confirming the refund and on the online form and just got nowhere. They say that they will do things urgently and do nothing. It’s all talk and hot air and no care and no quality control. All contact was ignored until I sent a registered letter to the store manager and went to diputado del comun. The door was refunded 11th January 2024 but not the transport cost. I persisted with tel calls and e-mails until it was refunded today 16 January…. . 3 months of hassle. Not able to get a complaints form ‘ hoja de reclamation’ they say is only available in the store and I live on a different island Terrible company , the worst I’ve ever had the displeasure to deal with. 4 orders made over the last 18 months and every one arrives damaged or substandard. Please do not buy online from them . Customers are not valued by them and they do not deserve you money or your support. I have yet to send them the recording of one of their employees verbally abusing me on the phone. Keep your sanity and go elsewhere even if it costs more, it really isn’t worth the financial saving to lose hours of your life trying to get your money refunded by people who seemingly really don’t give a damn.
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