We ordered two items, a shed and a garden furniture dining set both for home delivery. Due to arrive Tuesday 4th October. The evening before I get an email advising the furniture could be picked up from the Polar Horadada store! Went into the store and spent nearly an hour with a lovely lady Tanya in the garden department who advised the furniture wasn't there but would arrive Friday. I said no, it's home delivery. She tried to contact the depot and the courier to no avail. My only option was to pay €49 delivery charge and try to reclaim it! As I'd lost the will to.live I just paid. Tanya by the way was amazing and tried so hard to resolve things. Our furniture was then delivered on the Friday. Now for the shed!! This seems to have disappeared into the ether......... Having complained we were told it was with the courier who were going to expedite it!! Yaay we had an SMS yesterday saying the shed was on its way - the route must be extremely circuitous because up until this morning there is still no sign. We have an €8500 kitchen ordered and are dreading what is going to happen with that - due next week!!!!!
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Les produits, les conseils et les idées pour le bricolage, la décoration et le jardin.