I experienced a series of frustrating incidents with Leroy Merlin, resulting in a severely delayed and incorrect order. The ordeal began when I placed my initial order at the end of August. During my visit to the store, I requested assistance in loading plaster bags into my car, but was incorrectly advised that the bags were too large to carry, despite it being only one bag. Following this, I attempted to follow up on the delivery of my tiles over the course of two weeks, but was consistently met with promises of callbacks that were never fulfilled.Upon visiting the store on September 15th, I was informed that the tiles I had ordered were all broken, and the new stock would not arrive until the end of the month. Desperate for the tiles and understanding the urgency of my situation, I agreed to swap them for similar ones. However, upon returning home, I discovered that the tiles I was given were incorrect.Returning to Leroy Merlin on Saturday to rectify the mistake, I was informed that the correct tiles were out of stock, and the salesman thought I wouldn't mind the difference in color. I placed a new order, only to receive yet another incorrect set of tiles when attempting to pick them up on Monday.To make matters worse, I was assured that the correct tiles would be delivered to my house by 13:00 on September 19th. Unfortunately, as of 14:00, the tiles have not arrived, leaving my bathroom unfinished due to Leroy Merlin's consistent incompetence in handling my order.In summary, this string of errors and lack of accountability has left me extremely dissatisfied with Leroy Merlin's service. The repeated mix-ups, delays, and unfulfilled promises have inconvenienced me greatly and delayed my project, and I am deeply disappointed with the level of service I have received.Edit: Please Note - Marvin has been trying his best to help as it was not his mistake but he has been trying to rectify others mistakes.
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