I live on Canary Islands. Ihave made an online purchase(a compost bin and 2 bathroom bins) in the end of June. The order was supposed to arrive on 31st of July. On that date, only a part of it had arrived, and it was two bathroom bins. They were dented, so I had to send them back to replace. The pick up took place and the expectation of the order started over again. A week ago(it is beginning of September) I finally got a full package and... guess what?! The bathroom bins are dented even more and the compost bin is missing a piece. I wrote Leroy Merlin about this, and the best solution they have is to pick the whole order up and refund. I am already using the compost bin, but the bathroom bins are still packed and ready to go back to their misfortunate producer. My requests to recieve the rest of the compost bin are silenced. Overall, the communication is poor and you can clearly see the attitude these people have. It is very clear that the system within this store is faulty, as there is no fair troubleshooting and no individual approach. This will be a challenge, but I will switch to ordering from other stores in order to avoid such experience with Leroy Merlin.
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Les produits, les conseils et les idées pour le bricolage, la décoration et le jardin.