Item marked delivered even though a totally different item was sent. Instead of a tub of paint I got 4 black extension cables. I immediately logged a ticket as required but have heard NOTHING since despite me calling 3 times.
The status on-line still says item was delivered which is annoying. Awful after sales / complaints service.
Update 26/02. Having been told I could take the incorrectly supplied items into the store I went yesterday only to be told they couldn’t help and I needed to wait a phone call !! I called LM again later that afternoon (4th time) and the agent again only says it’s being dealt with and I need to wait. It’s really abysmal service. Moneys taken - item marked delivered (albeit just a few extension cables were in box) and no one gives a hoot.
26/02 - since the ticket was raised on the 18th Feb. for non delivery I’ve tried multiple times to get a response and I’m always told ‘it’s being dealt with’ - even after attending Leroy Merlin store they couldn’t sort a simple refund or credit note for €55 OR re pick the paint tub I’d ordered and send back out - taking the cables they had sent back. Now I’ve finally had communication and guess what….it just says we’re too busy to assist !
“ Due to a high volume of requests, we have been unable to respond to your enquiries more quickly, for which we apologise. We have forwarded your report to the responsible department so that it can be dealt with appropriately.
We hope to resolve the issue quickly and apologise for any inconvenience caused.”
Update 27/02 It gets worse. Still nothing from Leroy (apparently it was their store in Aveiro that picked cables instead of paint) but I got an email from CTT Express asking me to be in from 09:00 - 19:00 on Monday 2nd March so they can collect 4 items (the cables). No indication they are delivering the correct item I ordered - just want me to wait all day (even though I had taken the items to a LM store) so they can collect them. .I called LM customer service who said that once the mistaken items were collected they will then arrange another day for me to hang around and get the paint I originally ordered.
Have you ever heard anything in all your life ! Pathetic
Claim your business profile now and gain access to all features and respond to customer reviews.
