I went to Germany for my close friend's birthday, so I ordered the glasses beforehand to arrive there. I saw the delivery timeline after making the purchase, it was past the birthday date. I contacted the support literally an hour after placing the order, asking to cancel it, they responded 2 days after that it was impossible (surprise-surprise with this speed of addressing customer requests/concerns). Then I got the tracking number of the parcel. On the due date I was at home ALL DAY LONG, however, my package was not delivered to me, and NO information was left to me, although the DHL link was saying otherwise. I went to a DHL office, and they gave me no information, except for their support's phone number, by calling which I was only able to talk to a bot. I contacted Le Specs' customer support asking to help me locate the parcel, because at that point there was nothing I could do. Their response 2 days after was to go to the DHL office and ask them, although I said that I'd done that already. They offered either a refund or a replacement, which I DON"T WANT at this point, given the appallingly slow and unhelpful service, and the fact that I am leaving Germany tomorrow, so there is no way I'll be able to pick up the parcel even if they locate it after all. They will not respond to my comments on Instagram, although they keep posting, showing total indifference to their clients and obviously avoiding any responsibility. I want my money refunded in full, which, judging by the rest of the comments, is not going to happen. I rue the day I ordered from this company, because if you can't ship abroad, do not advertise free delivery worldwide, if you're gonna wash your hands of delivery problems, if you can't support your customers, don't start the business. POOR service I DO NOT RECOMMEND.
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Defined by reinvention of classic shapes, and injected with sleek, modern attitude, Le Specs has forged its position in the market as a leading youth-driven and directional brand. Le Specs’ success is testament to its provocative styling and abil...
