Would give zero stars if I could. Shocking customer service and app experience. Purchased a single ticket and then tried to purchase an add on ticket for a friend. Site kept freezing and I received no confirmation of any further purchases. Checked my email multiple times. Then I got a message from my bank wanting to block my card due to numerous suspicious purchases. I checked my account and multiple purchases for different amounts had gone through (ie not even multiples of the same ticket). I tried to resolve immediately through the chat but it was so slow and by the time I got anywhere it was too late to do the challenge. We were on holiday so couldn't do it on another day. I then emailed customer service for a refund and got given the run around. There is no loss to the company as I've not used the tickets and there was clearly an issue with the site which I flagged immediately. I'm now considering legal action. Really says a lot about a company when they have the chance to do the right thing and dont.
Claim your business profile now and gain access to all features and respond to customer reviews.
Let’s Roam is an interactive adventure company that helps people explore the world around them through app-led scavenger hunts and custom experiences. With activities available in over 3,000 locations across 27 countries, Let’s Roam makes it easy to discover a city’s landmarks, hidden gems, and rich history—whether you’re a tourist or a local. Each hunt includes fun trivia, photo challenges, and missions designed to get participants moving, thinking, and laughing together.
In addition to public adventures, Let’s Roam specializes in team building experiences for companies looking to boost morale and strengthen collaboration. Their corporate scavenger hunts are designed to encourage communication and problem-solving, all while having fun outside the office. Options are available for outdoor city adventures, indoor events, and even virtual team building, making them a great fit for teams of all sizes and work settings.
Let’s Roam also offers custom events for special occasions like birthdays, bachelorette parties, and family reunions. Whether you’re looking to bond with coworkers, celebrate with friends, or explore solo, their platform offers a flexible, engaging way to connect and make memories. With Let's Roam, every experience is a new adventure.See more
