As someone with a background in health insurance, I see you losing clients and creating a negative experience by neglecting simple tasks like using proper email templates, recognizing errors, showing empathy, and following up with clients. It seems there's nothing in place to pause emails to ensure tasks are finalized. With that said, I simply request my Confirmation of Cover Letter. Enhancing customer service training is crucial for improving retention; ultimately, many clients would prefer to pay more than deal with untrained staff.
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Level Health Limited trading as Level Health is regulated by the Central Bank of Ireland. Health insurance products provided by Level Health Limited are underwritten by Aviva Insurance Ireland DAC. Aviva Insurance Ireland DAC, trading as Aviva, is regulated by the Central Bank of Ireland.See more
