I was drawn to the new provider because of their competitive pricing at the start. While I had no major issues throughout the year, their administration and app functionality left much to be desired. When I needed to change my direct debit details, they failed to set up a new direct debit for over a month despite providing the correct bank information, leading to automated non-payment warnings every Sunday morning. This was incredibly frustrating and required at least seven calls to agents. As my policy cost for my spouse and me is set to increase by over 15% next year, along with new charges for certain procedures, I've found better value elsewhere. I informed them of my cancellation at the end of the year and requested a confirmation of cover letter, as needed by my new insurer. I was told this was emailed but I never received it. When I called to request it again, the agent stated they no longer had access to my file since my policy is being canceled. Additionally, I lost access to the member area and the app even though I remain a member until late December! I am currently waiting to regain access to the app and member area, as well as the confirmation letter. I am unsure of what is happening, but there are serious administrative and IT issues. While I want to remain positive and appreciate the new competition in the market, I am left feeling very frustrated.
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Level Health Limited trading as Level Health is regulated by the Central Bank of Ireland. Health insurance products provided by Level Health Limited are underwritten by Aviva Insurance Ireland DAC. Aviva Insurance Ireland DAC, trading as Aviva, is regulated by the Central Bank of Ireland.See more
