Steer clear from joining this company. I unfortunately joined Level Health in December! I have had nothing only problems - communication is almost non existent with them. It says Oh you can contact us via Whatsapp or ring or chat live. You leave a message and get a reply'Thank you for reaching out to us #5476 a member of our team will contact you as soon as possible, normally 1-2 working days. As alway we are on the other end of the phone if you need to contact us' . This is a load of crap, several times almost 2 weeks have gone by before Ive had any response. When I eventually say this Im told 'oh I hear you, apoligies, we're inundated as we're a new company. Their web seems to have major problems also! I tried for 2 wks to get onto the online physio. When I did get webinar apt the sound wouldn't work for either me or the physio on the other end. I could see him but he couldn't even see me. So we had to abandon webinar and have a phone conversation which was as good as usless or my injury. It obviously was launched before it was ready and its just not good enough to have such a lack of customer service for the monthly payments you have to pay. I have no peace of mind or confidence with this health insurer, if anything I am strssed out since I joined and have genuine concerns regarding their ability to survive and am sorry I left Laya healthcare
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Level Health Limited trading as Level Health is regulated by the Central Bank of Ireland. Health insurance products provided by Level Health Limited are underwritten by Aviva Insurance Ireland DAC. Aviva Insurance Ireland DAC, trading as Aviva, is regulated by the Central Bank of Ireland.See more
