levelhealth.ie

2.2
2.2 Based on 26 reviews

Ireland's newest health insurance provider. Less complexity, more simplicity with just 4 straightforward plans. For simpler, smarter health insurance visit levelhealth.ie. Level Health Limited trading as Level Health is regulated by the Central Bank of...

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Customer experience requires significant enhancement

With years of experience in health insurance, I observe you losing clients and creating a frustrating experience. Simple actions like utilizing proper email templates, recognizing errors, showing empathy, and following up with clients appear to be nonexistent. It seems there's no mechanism to pause emails and ensure tasks are finalized. All I request is my Confirmation of Cover Letter. Emphasizing customer service training is crucial for improving retention; many clients would rather pay more than deal with untrained staff.

1
Date of experience: Jan 11, 2026

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Business Details

  • Ireland's newest health insurance provider.

    Less complexity, more simplicity with just 4 straightforward plans.

    For simpler, smarter health insurance visit levelhealth.ie.

    Level Health Limited trading as Level Health is regulated by the Central Bank of Ireland. Health insurance products provided by Level Health Limited are underwritten by Aviva Insurance Ireland DAC. Aviva Insurance Ireland DAC, trading as Aviva, is regulated by the Central Bank of Ireland.See more

  • call 012612000
  • language https://levelhealth.ie/

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