I'm pretty sure this company does dodgy practices and is a scam. If any changes are made to your circumstances, they will force you to cancel your insurance so that you lose your year's no claim bonus, even if it's a minor change, for some reason they are not able to amend, charge you more would be fine, but no, you have to cancel, which is unfair as people's circumstances can change, but doesn't mean you force them to cancel, with threats of invalid insurance. I have had to lose my NCB because they will not amend.
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