Lexus Croydon CR04RFAfter making an online enquiry on 4th February regarding the Lexus CT 200, I was contacted the following day by phone to confirm an appointment for Saturday at 2:30 pm.On Friday 6th February, I received another email from Selina reconfirming my appointment with Fahim for Saturday 7th February at 2:30 pm. The email stated:“Dear Mr Beldjoudi,Many thanks for your time earlier. I am pleased to confirm your appointment with Fahim at 2:30 pm on Saturday 7th February 2026.As we would like to offer you a test drive of the vehicle of interest, please remember to bring your full driving licence. Drivers must be over 21 and have held a full licence for at least one year.”After this, Fahim also called to reconfirm the Saturday appointment. Up to that point, everything seemed perfectly organised.In order to attend the appointment, I had to make several arrangements:I cancelled my daughter’s swimming lesson at Tooting Leisure Centre at 2:00 pm (the lesson was already paid for and non-refundable).I arranged a shift change with a colleague, who kindly travelled from Fulham to Tooting Broadway at 12:00 pm to cover my shift until 5:00 pm. I will return the five hours to him on another day.I borrowed a car to drive to Lexus Croydon.On Saturday 7th February, I left work, went home, picked up my wife and daughter, and drove towards Croydon. At approximately 2:10 pm, while we were on Purley Way and only a few minutes away, I received a call from Fahim.I answered and said, “Hello Fahim, I’m almost there, arriving in a couple of minutes.”He replied, “Sorry, I’m calling to let you know the car has been sold and is no longer available.”I was extremely shocked and disappointed. I completely understand that cars can be sold — that is absolutely fine. However, I find it very difficult to believe that I could not have been informed earlier, at least at the beginning of the day, instead of being notified when I was practically outside the dealership.It is hard to accept that someone supposedly arrived at 2:00 pm and immediately purchased the car without any prior notice given to me.Does a customer’s time have no value? There was no consideration or appreciation shown for the significant effort I made to attend this appointment.Overall, this was a very disappointing and extremely poor experience.
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