This a review of Lexus Swindon.We purchased a brand new NX 450+ in September and waited 3.5 months for its delivery only for the interior to be incorrect. We couldn’t come to a sufficient financial compromise for us to take the car so we walked away.What is annoying is the fact that nobody checked the order or recognised the issue allowing us to travel over 100 miles to pick up a car that was not what we ordered. Then they rubbed salt in the wounds by offering us the servicing deal but requiring us to bring the car back to Swindon each time, a round trip of over 200 miles for us.We then had to wait nearly 3 weeks for the return of the deposit.Ultimately there are two key aspects to this experience.Firstly, this was definitely not the ‘Lexus Experience’. Secondly, there seems to be complacency within this franchise at all levels and everyone abdicated responsibility. A change to process and procedure is definitely required plus some re-training.Based on this experience I would avoid, avoid, avoid.
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