Let me start by saying I had one of my best customer service experiences ever with Natasha - once I FINALLY got to her. That said, getting to her was a nightmare. The automated system did everything it could to block me from talking to a real person. It kept circling back over and over and over to the same automated message with NO way to get to a person. I only got to Natasha after finally screaming into the phone. NOT everything with an insurance company can be resolved using an automated agent. Seriously it makes me think about switching companies. I won’t though because Natasha was great. An important thing I learned is not to put in a policy number and that gets you to a live person. Kind of slimy really because then it is all about sales and not customer service.
Claim your business profile now and gain access to all features and respond to customer reviews.
Legal & General America helps families secure their financial futures with life insurance. Look to us for affordable life insurance that provides financial protection for the people you care about the most.
Banner Life Insurance Company and its subsidiary William Penn Life Insurance Company of New York, make up the Legal & General America companies. Our parent company is Legal & General Group Plc., an international insurance organization which shares our mission of protecting financial interests.
Legal & General America is a nationally recognized market leader in the individual life insurance industry; we consistently rank in the top ten for new coverage issued in the US.See more
