⭐☆☆☆☆Escalation to Senior Management – Serious Safeguarding and Accountability FailureI am posting this to ensure senior management visibility, as my experience has revealed a serious breakdown in safeguarding accountability and transparency.I raised safeguarding concerns about my vulnerable parent. Manchester City Council acknowledged the concerns, carried out internal processes, and closed the matter. I then escalated to the Local Government and Social Care Ombudsman.The Ombudsman has now refused to investigate, not because the concerns lacked seriousness, but because they say “no worthwhile outcome is achievable” and that unresolved family conflict places the matter outside their remit. They have directed that only the Court of Protection can resolve the situation.This outcome highlights a deeply troubling gap in the system: • Safeguarding concerns are effectively closed without independent scrutiny • Family conflict is used as a reason not to investigate, rather than as a safeguarding risk factor • The complainant is denied access to information, while being told they lack authority to challenge decisions • Responsibility is repeatedly deflected between institutions, leaving vulnerable people without effective protectionAt no point has there been meaningful accountability, transparency, or reassurance that safeguarding failures cannot recur.I am sharing this publicly so that senior leaders are aware that the current processes allow serious safeguarding concerns to be dismissed procedurally rather than addressed substantively.This is not about dissatisfaction with an outcome — it is about a systemic failure to provide effective safeguarding oversight.
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The Local Government and Social Care Ombudsman, We are the final stage for complaints about councils, all adult social care providers (including care homes and home care agencies) and some other organisations providing local public services. We are a f...