Not only do they send template rejections, but their 'info@' email address is dead (550 error), and their 'intake' address is restricted. They have effectively insulated themselves from accountability. If you want to challenge a decision, they make it as technically difficult as possible.
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The Local Government and Social Care Ombudsman, We are the final stage for complaints about councils, all adult social care providers (including care homes and home care agencies) and some other organisations providing local public services. We are a f...