I am incredibly frustrated by the LGSCO’s refusal to engage with the substance of my complaint. I specifically asked for clarification on whether they decline jurisdiction even when the issue is systemic maladministration and a lack of transparency in methodology.Instead of a reasoned answer, they simply sent me a second boilerplate rejection letter that ignored my question entirely. It feels like a 'box-ticking' exercise where they look for any reason to deflect the case rather than investigating administrative failure. If your case has any complexity or doesn't fit into a standard pigeonhole, don't expect them to actually read your correspondence.
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The Local Government and Social Care Ombudsman, We are the final stage for complaints about councils, all adult social care providers (including care homes and home care agencies) and some other organisations providing local public services. We are a f...