This body should be abolished, as its existence is merely another box-ticking exercise. There is no proper engagement or independent assessment. It is obvious that even in clear cases involving multiple breaches and maladministration by councils, the LGO either rejects complaints or delivers decisions in the councils’ favour. The professionalism and qualifications of the investigators are also in question. Public money should be directed elsewhere instead of being used to maintain these so-called Ombudsmen.
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The Local Government and Social Care Ombudsman, We are the final stage for complaints about councils, all adult social care providers (including care homes and home care agencies) and some other organisations providing local public services. We are a f...