Making a complaint through the LGSCO is a complete waste of time. The website and proccedures are confusing and very difficult to follow. I made a valid complaint to Devon county council which was dismissed with a generic email, so I contacted the LGSCO who wouldn't even bother investigating my case. My advice to anyone who is thinking about going to them is, don't bother.
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The Local Government and Social Care Ombudsman, We are the final stage for complaints about councils, all adult social care providers (including care homes and home care agencies) and some other organisations providing local public services. We are a f...