I was so excited for this product, but the entire experience was so disappointing. First, they are manufactured and shipped from China, so they take forever to arrive and are made from cheap materials in anunethical manner. Second, when I reached out to support about the delay in shipping I was told I could get a 50% refund right then OR I could wait to receive my items, then pay to have them shipped to a return center in Paris France for a full refund (minus shipping costs). I scoured all my communications and the website, NOWHERE does it mention anything about this, just that there is an easy return option in the FAQ. I did finally receive my order, and the product itself is not when I was expecting. In no way is this better than a simple Bobby pin! It rips my hair trying to put it in, and it falls right out immediately. I asked for the 50% refund and am still waiting to hear anything back. Id give this negative stars if I could.
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