While I admit things got messed up with payments on my end, their "collection" process is ridiculous. They will call over and over and over. They called my work, which I understand, but wouldn't let me speak, called me stupid and a liar, among other things, then rather then taking an arrangement for the payment continued to call me on my work line over and over, hanging up when I picked up or calling me more names then hanging up, just to call again. I have a log of 25+ calls in a row. Also they will claim these aren't practices they employ, but the calls to my work are all recorded, so I have the proof. Even if there are no issues with payments their emails are often 1 line and snotty, trying to get an account statement takes multiple emails and when you finally get it their email with it is nasty. Customer service is definitely not a priority. Legal collection practices are not a priority. The only thing these guys want is money.
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