Customer support is extremely slow to respond to a refund/exchange request because I am not enjoying an audiobook I purchased. The website does not allow you to review a purchase, either. It's also confusing for people with visual impairments to use because it prioritises smart phone apps over streaming directly from the website.
Claim your business profile now and gain access to all features and respond to customer reviews.
Find a great audiobook at http://libro.fm/
