The services of LIC branch officers are worst. I have LIC pension policy from my past employer and pension policy is with Delhi branch bo_g103. There are no LIC apps for providing such pension policy's existence certificate and when I visited Lucknow branch (engineering college) to just get the existence certificate signed the branch Manager Mr Prasad already suggested me to better go to Lucknow main branch and started educating me how to download the LIC app on the phone just to avoid to attest the signature verification form. I left the branch and thought to directly approach (bo_g103 at licindia dot com) because in 2021 they accepted the existence certificate without much trouble however this time Ms Veena Bisht (bo_g103 at licindia dot com) started creating trouble that I should get this signed from LIC branch. I informed that I am onsite and not in India currently but she did not listen. I escalated the matter to their department's highest authority Executive Director (P & GS)' and she tried to help to resolve the issue ASAP but Ms Veena Bisht (bo_g103 at licindia dot com) did not listen to their such a senior management even. At one end I see some very good employees like Ms Manju LIC Executive Director (P & GS) who try to help the customers and on the other hand I see some employees like Ms Veena Bisht (bo_g103 at licindia dot com) and Mr Prasad in LIC Engineering College Lucknow branch who has zero concerns with the customer's problems. I don't understand how such people are given such senior roles by LIC, who has zero understanding of customer first attitude. I believe LIC should take disciplinary action against such officers in order to evolve LIC for the its customers instead for the LIC officers? I do NOT recommend to take ever the LIC pension policy you shall get locked in this trap and you shall waste your money and more importantly your time in dealing with such negative attitude type officers.https icindia.in documents d guest unit-grievance-redressal-officers-2023-24
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Comprehensive life insurance policy with stress to the rural areas and to the socially and economically backward classes.
