I placed an order 7 days ago and it has still not shipped. This was a "get well" gift and the delay screws up with the timing of the person actually recovering. I tried emailing, and then decided to use their customer service chat feature on the 6th day of it not shipping. The CS rep claimed that they had a surge of orders and that she would mark my order as a priority, but it still hasn't shipped. The most frustrating part is that on day 5 (Monday) after placing my order I received a marketing email mentioning that that day was the last day for orders to be placed to be received by Halloween (Friday). I would assume they'd be shipping orders in the order they were received, so if my order was placed last week you'd think I would receive it by Friday, but it still hasn't shipped and it's Wednesday. They shouldn't be advertising last day to place an order for delivery the same week if they can't even get their orders from the previous week out the door. CS was unhelpful and most responses were boilerplate responses about a "surge in orders" and "rest assured that it will be shipped soon". I will not purchase from them or any of their partner sites again.
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