I ordered an overpriced lip product and, despite using it as directed, only noticed slight hydration. Unexpectedly, I was charged for auto-ship, which I don’t recall signing up for. I reached out to customer service, asking them to stop the auto-ship while keeping the second order to give it a fair chance. They quickly voided the second order, indicating it wasn't a real person I was communicating with. While I appreciate them stopping the auto-ship, it wasn’t what I requested. I’m concerned about getting reimbursed through PayPal, but at least they discontinued it right away, earning them two stars instead of one. Ultimately, this product is overpriced and underwhelming, and I wouldn’t recommend ordering from them.
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