Had I known when ordering the lifeline that it should not be paid upfront and could be paid monthly, I would have acted differently. We paid the full amount, and within 2-3 months, my mother-in-law moved into a care home, rendering the lifeline unused. We requested a partial refund, but no, it’s essentially our loss—quite disappointing.
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LifeConnect24 is a national telecare provider supporting our customers to maintain their independence by enabling them to stay safe at home and on the go. A personal alarm from LifeConnect24 provides 24-hour support at the press of a button, giving our customers and their families reassurance that help is at hand should they need it.
