On the last two occasions when I have checked in, the automated answering assistant does not hear my voice, even when I am standing near the machine. Eventually, a human voice comes on the line that does hear me. I have explained on both occasions that my device is not functioning as it has previously. At my request during the most recent episode, I was given a support number to call. The rep who answered could not be helpful, except to transfer me. Then the call was dropped completely. No one ever called back. I will try again when I do my next check-in.
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