I am reaching out due to a recent experience that has raised significant concerns regarding the reliability of the service. I purchased a safety device for my mother, hoping to ensure her well-being — the assurance that help would be available if needed. However, her device recently malfunctioned, and after a diagnostic test, a staff member advised me to conduct a test call to verify its functionality. During the first test call, the phone rang for over two minutes before disconnecting without any follow-up. I attempted again, and the second call was only answered after more than two minutes of ringing. When I finally spoke to someone, the representative was quite dismissive of my concerns and seemed somewhat curt when stating that a team leader would return my call. To date, I have not received any follow-up. I recognize that call volumes can fluctuate, but for a service designed to support seniors and vulnerable individuals, this experience has severely undermined the sense of security and reassurance we anticipated when we signed up. As a result, I now feel uneasy about relying on this service for my mother’s safety and am exploring alternative options. I wanted to provide this feedback to highlight how such experiences impact families striving to protect their loved ones.
Claim your business profile now and gain access to all features and respond to customer reviews.
