Have their jug, went for a 3 week holiday and kept my filters dry. Starting it up I realized this is not how they recommend storing it, so I contacted them to ask if it was still safe to use and when the filter would stop being sold out, since I need a new one if my storing was not okay. After a few days I got a reply on how to store it. Thus did not answer my questions at all. I needed info on when I could get a filter from them and while waiting if my current filter is safe to use. I emailed back with the same concerns and radio silence and no hint to when the filter will be back on stock. So pretty useless when you can’t get replacement filters.
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