Their automated email response states that it can take them up to 96 hours to respond to you. Had a package sent to the wrong address and contacted them less than 10 minutes of the order being placed. Finally got a response the next day, and of course, the order has been processed. I get it, but here’s the kicker. Not only can they NOT cancel the order, the also cannot refund you, send you out one to your actual home address, or do anything to help you other than say sorry that it wasn’t the result that I wanted to hear. No recourse, nothing they can do to try to make things right, no assistance whatsoever. I have been a customer for years but I always purchased from Amazon. Needless to say, I should have just waited for Amazon to replenish their stock. Never buying directly from them again.
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