I really do not like this company. Their customer service in Europe is very bad. They ship packages from the Netherlands and if a customer wishes to return an item, even if they are in another country, they have to pay for the return themselves. Lifestraw customer service is does not care about customers. They only reply once to email inquiries and then they ignore the customer. They do not put any telephone number on their web site so there is no one to call. I returned the glass home pitcher because it does not filter out calcium oxide / limestone (Kalk) which is a big problem in Germany and many other European countries with old buildings and old pipes. I could not find any information about calcium oxide / limestone on the Lifestraw web site and only heard from their customer service a day after the product arrived. I will never buy anything from this company again.
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