PLEASE BE AWARE OF LIFETIME FITNESS CLUB MEMBERSHIP CANCELLATION POLICY AND THE PAINFUL PROCESS YOU WILL BE SUBJECTED TO WHEN YOU TRY TO CANCEL YOUR MEMBERSHIP:I rarely do any review but I don't want anyone else to go through the painful process that I went through that is why I am doing this review.This review is for Lifetime fitness club located in Lawrenceville. This location is always very crowded.As many other reviewers have reported, cancelling a membership at lifetime is practically impossible. I requested cancellation of my membership effective as of 12/7/24 over the phone. I was told to send an email to their Sugarloaf location which I did. I also logged on to Lifetime App on my phone and canceled my membership as they advised. Nothing had changed when I called a week later to confirm that my membership was cancelled. I was then told to stop by the membership desk in person which I did, the person at the front desk assured me that my membership will be cancelled but I will be charged again in January 2025 but I will be issued a refund with cancellation effective date of 1/7/25.I was charged for the month of January 2025, I kept waiting for refund for the remainder of January which I never received. I was charged again for February. I called their front desk today to find out what is going on and why I keep getting charged for a membership that should have been canceled effective 1/7/25. I was put on hold multiple times & every time I had to explain my story to each person. Finally when I spoke with the 3rd person, he said that we have no record of your cancellation request. He acknowledge that he received my email dated 12/12/24 requesting cancellation but insisted that because they don't have a record of my clicking on some link that they sent me over email, he was not going to be able to refund the residual fee for January. I ended up wasting over an hour of my time & he 'graciously' agreed to issue the refund for February which just started. When I told him that I have not been back to the club since after 12/7/24, he said that our memberships are not based on the use, our memberships are subscription based, you will be charged whether you use it or not.SINCERE ADVICE TO POTENTIAL NEW MEMBERS:BEFORE YOU BECOME LIFETIME CLUB MEMBER, BE WARE OF THE DIFFICULTIES YOU WILL FACE WHEN YOU ATTEMPT TO CANCEL YOUR MEMBERSHIP. IN THE END, YOU WILL END UP PAYING MORE THAN WHAT YOU SHOULD BE CHARGED
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