Update of February 24,2023I am changing my original rating from 1 star to 2 stars as the customer service finally reacted. At the time of writing this update, I am still in correspondence with customer service about the refund. Although 3 out of 3 ordered items came in wrong measurements, they agreed so far to only compensate about 70% of the original costs.Here is my original review - with some editing points:Short summary:1) customers have no basis for informed decision as LighInTheBox are only publishing positive reviews;2) their product descriptions and size charts are misleading;3) poor quality both in terms of materials and in terms of work;4) sizes and measurements are random - at least in my two orders 6 out of 6 items came in wrong measurements;5) customer service will react if you are lucky to get your ticket open, and they will offer you only partial refund, or a buying credit (to lure you buy more crap from their site), otherwise they offer you to ship the items back to China at your cost hoping that it will eventually get reimbursed to you one day...And here is my original review:My latest experience buying from LightInTheBox (january 2023) resulted in 100% failure. Three items out of 3 came in wrong measurements. I ordered a pair of jeans for myself and two cardigans for my husband. After consulting with their specific size charts for each product, I ordered Large for myself, and 3XL for my husband. My jeans came way too big - waist is 86 cm instead of 80; hips are 116 cm instead of 106. In addition, the zipper quality is very poor, and the button-fly is so weak that it practically falls apart. Two men's cardigans came of two different sizes, although both are marked 3XL, and both are way too small. The red one: bust is 118 cm instead of 134 cm (!); shoulder 51.5 cm instead of 57 cm; length is 71 cm instead of 80 cm. The dark-blue one: bust is 130 cm instead of 134 cm; shoulder 54 cm instead of 57 cm; length is 75.5 cm instead of 80 cm. As you can see the difference is not 'some 1-3 cm' as they note below the size charts! It is randomly between 4 and 16 (!) cm. All photo proof is available. As before, my attempt to write a review in their site was in vain - as they ONLY publish positive reviews, so just as before, my photo-proved review never got published. My attempt to contact customer service and report about the problem to them (open ticket in their language) unlike before, worked this time. From February 5 until today, we are still in correspondence with customer service. After escalating the issue to Supervisor I got the offer of about 70% compensation of the original costs (although 100% of the goods came in wrong measurements!)My conclusion: stay away! Product descriptions and pictures as well as size charts are misleading; reviews are strictly moderated so that you only see positive ones. So, you have no basis for informed decision at all. Contacting customer service is impossible through their site. You can only request return/refund and hope that someone will eventually get back to you to offer some discount for your next garbage purchase from them, while they will flood your mailbox with ads. My advice - stay away from LightInTheBox.
Claim your business profile now and gain access to all features and respond to customer reviews.
