I ordered a bathroom light, 11 days ago. The actual ordering part - where you enter your details and payment - was a nightmare, but I pressed on, because I'd found a light I really liked and they seemed to have a better range than anyone else.
So, 11 days later, still no light. I checked my email for the order details. No email. I double checked both email accounts and spam/junk folders. No email. So I looked up the order on PayPal and forwarded the details, asking what had happened to my order. To be fair to them, they did come back the same day and explained that the light I wanted was out of stock. They also said they didn't have any equivalents (despite 2 equivalent lights still being advertised on their website). Staggeringly, they made no mention whatsoever of the £92.69 I paid them. No explanation of how I would be refunded, nothing!
I was tempted to find another light on their site, but have now simply asked for a refund as I don't wish to waste any more time. I'm fed up that my money's been taken and my time has been wasted. I just hope that the refund will be forthcoming. Steer clear!
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UK Lighting Specialist - Supplies designer lighting for house and home together with architectural and professional lighting for commercial use. Extensive lighting ranges include bathroom lighting, outdoor lighting, low energy lighting and led lighting. Lighting design tips and advice on every page
