Last month I was double charged for one of my plans which I only noticed today when I check my bank statements. I reached out to their support and was given a refund very quickly. However, the supporting agent was very condescending.First, they said I was double charged because of card declines. But there was no card declines at all from my bank. Instead of trying to fix the issue/bug, they said they can't assure this wouldn't happen again. Only when I pointed out they should do something about it that they said they'll look into it, which I doubt they'll. Their attitude is basically "sometimes it happens. Just deal with it"Second, there're no plan ID in their invoices. When I pointed it out, they said there's no need. I then asked "Don't you think it's needed here to know which plan was double charged last month?", to which they responded with "I think you are only upset now". So they're think I was being emotional and unreasonable to ask them to included the plan ID in their invoices.To be fair to them their proxy services are good but they should probably hire some more customer friendly supporting agents.Edit:If they read my review carefully, I'm leaving a "negative" review because of the poor customer service I received, not because of the proxy service. After consideration I've changed the review from 2 stars to 3 stars to be more fair.It's true that I was given a refund quickly, which I appreciated. But charging extra money without the customers' knowledge is a not a minor issue and they seem to not take it seriously. And I can tell from their replies that this is not a rare case. I was lucky enough to notice it, but who knows how many double charge have happened to other customers with them knowing?I'm giving feedback as a customer, not trying to attack them. People can judge by themselves with the facts I presented above.Edit 2:I'm changing it from 3 stars to 1 star. They've decided to refuse their service to me because I left a "negative" review. Their business manager, Hardin, said to me, I quote, "Your attitude is just wrong". What they're saying is basically I'm not allowed to leave a negative review regarding their customer services because they're always right. I'm not even mad. It's so amusing. It's unbelievable that this person is taking care of their customer service
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