I am very disappointed with the LightningProxies service.
I purchased a 1TB residential proxy package in July and used their service for several months. According to the support team, if the package is renewed within 3 months, the duration should be extended for another three months, and the old and new bandwidth should be combined. Based on this information, I renewed the package in October, then again in December, and planned to renew it again in March.
However, recently when I logged into the dashboard, my package had simply disappeared. Support said that it had “expired” because I did not make a “major deposit”. However, this requirement was never mentioned before. There were also no warnings, no emails, and no logs in the dashboard where I could see the expiration date or the history. There are no traces left in the dashboard of balance top-ups or package purchases, everything has been cleaned. They justify this by saying they now have new pools and a platform update.
At the moment the package was removed, I still had around 200–300GB of bandwidth remaining, but they refused to restore the package or at least return the remaining balance. Instead, they suggested that I buy another 1TB package so they could “check the situation”.
In my opinion this is a very bad situation when a service changes the rules after purchase without warning the user, deletes paid packages without notice, and does not provide transparent usage history.
After such an experience, I cannot recommend this service.
Claim your business profile now and gain access to all features and respond to customer reviews.
LightningProxies is a Top-Tier Proxy Network, delivering customized solutions to enhance web data extraction with unmatched efficiency and scalability. With over 10 million IP peers online, our service guarantees secure, high-speed performance for all your activities.
