I contacted this company for a startup loan for my new business. With a credit score of 780 and no negative remarks, along with minimal credit card usage and only a mortgage payment, I thought I was a strong candidate. However, after weeks of back-and-forth and requests for documentation—which I understand is standard—they ultimately denied my loan without providing a clear reason. The denial email stated it was due to their inability to pull a soft credit check, which turned out to be because they had my birthday wrong.When I inquired about the issue, I expected a call or a letter, but received no response. I was told to submit a new application, which I did. I offered to unlock my credit for the soft pull, and an hour later, I received another denial. Again, no specific reason was given, just a reference to the denial notice. Upon reviewing it, I saw it mentioned an issue with the TransUnion report, despite my TransUnion score being 780.When I reached out for clarification, I encountered a rude representative who told me to refer to the denial notice once more. It feels like this company is just stringing people along. They collect personal information but fail to provide the promised assistance. They often advise against using personal finances for business, which is what I should have done from the start. Now, I have multiple inquiries on my credit report that they assured me wouldn’t happen.I've filed a complaint with the Better Business Bureau and plan to leave a review on their site as well. This company is unreliable, and I wouldn’t trust them with any of my personal information.
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LightStream online lending offers loans for auto, home improvement and practically anything else, at low rates for those with good credit.