DO NOT DO BUSINESS WITH THIS COMPANY!!! In my 40 years working in the credit card business I have never conducted business with a company whose empathy, service and willingness to help their customers is as poor as this company’s. I have two loans through their company (LightStream) and have been a good customer. On a single occasion one of my payments was 30 days past due as the result of a very temporary financial hardship. I have pleaded with the company, requesting a good faith adjustment to my credit bureau erasing the 30 day delinquency in all occasions I was refused even though I provided documentation of the hardship. Every bank I’ve worked for has an internal policy that deletes derogatory information on a goodwill request to the credit bureaus EXCEPT FOR TRUIST. This company is shameless and insensitive. As a result of this 30 day past due record my credit score I have suffered and am unable to get a home loan as a result.
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LightStream online lending offers loans for auto, home improvement and practically anything else, at low rates for those with good credit.