A year has just passed since the completion of our log cabin. Foolishly I accepted the free build offer with the cabin which unleashed a disaster. Windows were put in the wrong way round with the in/out label, hinges the wrong way and much more. Eventually the constructors disappeared and left me with a structure not square, floor insulation sits on the concrete base, the double front doors consistently move, eventually can not shut or lock. Rain coming against these doors, the interior floods. Emails of complaints, eventually a very nice young man from The Greenhouse People whom I purchased through arrived, loosened a few screws, gave the building a push, tightened the screws. The doors worked again but not for long. More complaining and zero response from Lillevilla. More flooding on wet days and more door movement. Unable to shut the doors in desperation I turned to an old friend for help. A retired joiner. Endless experience/knowledge with a penchant for wood doors. Immediately identified all sorts of build, quality and design issues with the structure. For the doors he pointed out that as the frame is not fixed to the walls it will always move just by using the doors never mind weather effects. The double doors are heavy. Wooden slats screwed to the wall and frame won't secure the frame. Poorly constructed doors where the panels have grain running in opposite directions. Most importantly he pointed out that the doors bend out of line in the lower section. A short time later my friend had secured the frame in place, the doors have worked perfectly these last 4 months. He also pointed out that with the doors being bent there is still a chance that rain water will penetrate. Not necessarily from the edges but through the interior of the door, past glazing or jointing which will cause internal swelling and movement. No mater how much paint or silicon is applied. The doors need to be changed. These problems have been emailed to both The Greenhouse People and Lillevilla who have done nothing. Not a word. No customer service what so ever. Avoid this company. There are others who do better and have customer service. Be warned. These guys do not deserve the one star necessary to post this.
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Quality Log cabins designed and supplied from Finland installed throughout main land U.K.
