I have held off writing a review for so long partly because we really hoped that after initial installation during the summer of 2020, the problems we have had with a swollen door, would have finally been resolved. We were hoping not to jump in with any negativity until we had given a fair chance, and time, for remedial action.First the positives. There are a few! Fantastic experience during the sales, booking of delivery and installation. The guy who came to put it up, did so efficiently and was incredibly tidy. He worked like a horse! We were informed by the company of all the extra details regarding recommendations for paint to protect the unit / adjustments which may need making (as we know wood does naturally move) and we were requested to get the painting completed within the time period, to ensure validity of the warranty.Any questions, and there were a few from us (wanting to make sure we had everything correct as recommended) were answered very quickly. We decided not to paint around the interior door and window frames with the same colour used externally, instead choosing a natural colour treatment, as recommended by them. We couldn't have covered our backsides anymore than we did.First issue arose in the autumn, due to movement of the wood but we had instructions to adjust the doors, which indeed helped - for a short period. We were thoroughly happy with the cabin but found by winter of that year, we were unable to lock the doors.Numerous emails been passed between us, and their response was pretty much standard, suggesting we had not treated the inside of the cabin. Just by the photos, they said we hadn't treated internally. Although in a natural finish, we absolutely had - making sure it was completed within the 7 days of installation, as advised, with their recommendations (as clearly written on our warranty)At no point would anyone actually come out and see the problem in situ. We were often referred back to the explanation of wood being a natural product, etc etc...By this point, we have now only been able to lock out cabin securely for about half of the time we had owned it.Fast forward to Sept 2021, we FINALLY had someone come out to take a look. Really helpful guy. He had to make some adjustments to the doors, adding more nails to secure the frame as he explained their wasn't originally enough put in, given the weight of the glazed doors.He could clearly see we had indeed treated the timber frames inside.Once he left, we had about 6 weeks of being able to close our door - it felt like a novelty, being able to sit inside, without the door flying open! As we hit November, we started to experience the familiar problem of the door not locking, and despite adjustments made per instructions, it eventually stopped closing altogether.We currently have a garden chair against the door, to keep the unit closed off to the elements. It certainly is not secure so useless as an office. We are so disappointed in how this has turned out. We have reached out again but have got so fed up. We were so relieved to finally have someone come out and take a look at the cabin in sept, after more than a year! It felt like quite a result and I actually recommended this company to others 🙄 We are now in a position where we have asked an independent tradesman who deals in garden rooms and offices, to give us his opinion on what is going wrong. If anything to confirm that we have done everything we could have done. We have a beautiful looking cabin in our garden, which currently is completely rendered useless due to the defect door. It actaully makes me quite sad to see it everyday and not being using it as intended. I was so hoping to give Lillevilla a 5 star review. The 3 stars are absolutely worth it for the look, installation and paint. The aftersales have really key it down sadly. At times it felt like we were being completely ignored or dismissed. I'm not sure what the resolution is as we're currently following it up - again! I refuse to have a 5 and half grand cabin in my garden that isn't fit for purpose for 8 months out of the year.
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Quality Log cabins designed and supplied from Finland installed throughout main land U.K.
