DO NOT USE Lillevilla. Not recommended at all. They rely on the customer to decide whether the base they already have (in my case block patio) is level enough for their cabin to be fitted. I only found out on my fitting date that it wasn't suitable and from then on they did not want to go out of their way to help. Having been given a mid-April install date, this issue meant that all they could offer was August(!) once I'd sorted out rectifying my base. They never returned any of my calls and only contacted me after I sent a stroppy message on Facebook messenger. Once my base was sorted I then had to PAY another company to fit my cabin as Lillevilla's free fitting would have meant waiting 4 months with a huge package sitting on my driveway. I was told by this new company that any decent cabin company would carry out a site survey prior to installation to assess suitability of customer's intended cabin base/site. I told Lillevilla this and they just said they don't do it & it's customers responsibility. How is a customer meant to know if the ground space is suitable??I am disappointed that there has been no follow up call since my cabin was installed in May and no offer of any compensation for the inconvenience and stress this has caused.I felt that as I'd paid by money I was no longer important and would advise anyone not to use Lillevilla. There are plenty of other companies to choose from. Very poor customer service!
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Quality Log cabins designed and supplied from Finland installed throughout main land U.K.
