The VERY WORST CUSTOMER SERVICE -- and so surprising of a company of this supposed caliber. Paid for overnite express shipping. Package never came. Customer Service doesn't pick up phone. No email response. No updates given. I ended up making trip to the mall because my order was for a gift giving event. When order FINALLY came, I immediately returned it since it was a duplication of what I bought in person. TRIED to get through to Customer Service to ask for refund of my express shipping charge. It took an entire day on phone to get through (email robot response useless). They finally credited my shipping as a "gift" -- so when refund was issued THEY ISSUED A GIFT CARD instead of my original form of payment to my Visa. Now trying AGAIN to get through to them. So frustrating. Customer Service non existent. Shop elsewhere. They are certainly NOT what they were in their heyday. You are not valued at Lilly Pulitzer. Spend your money elsewhere. (I will say, in store salespeople were a completely different story -- very sweet and helpful. But online is a different story -- so if you have a problem of some sort -- kiss your time and money goodbye). BTW, if they DO made a refund, they say it can take up to a month to process!!
Claim your business profile now and gain access to all features and respond to customer reviews.
Lillian Pulitzer Rousseau, better known as Lilly Pulitzer, was an American socialite and fashion designer.