I’m extremely disappointed with my experience ordering from Lily’s Florist.
At around 1pm on the day before Valentine’s Day, I placed an online order for a rose and chocolate package. The same-day delivery cut-off was 2pm, so ordering the day before should not have been an issue. At 1:30pm I received confirmation that my order was processed and payment received.
However, at 5pm — four hours later — I was informed by text and email that my order had been cancelled due to “capacity issues” in my area. By that time, it was too late to organise flowers elsewhere before Valentine’s Day. To make matters worse, I was advised the refund would take time to return to my account, leaving me unable to immediately purchase from another florist.
Cancelling confirmed Valentine’s Day orders hours later due to capacity problems shows poor planning and a lack of reliability during one of the busiest periods of the year. Very frustrating and disappointing experience.
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