Started off well March 2025. A few internet connections and logging on issues on their end over the months but nothing major. Late June started to not have availability for any tutors. I had found one that was wonderful and was consistently scheduling with her. However, no availability for two weeks with any tutors starting end of June. I reached out to several support emails I had and they stated they had an unexpected large influx of students and not enough tutors and asked for my patience (after billing me for the month) I pressed and sent several emails even to the found/CEO. They finally refunded me the pro rate for the month after I sent documentation and stated unprofessional and unethical business practices. I think they are trying to improve but too much to pay for my patience. A little french was learned.... *Update: In response to LingoCultures reply below on 7/15Absolutely! A refund was the right thing to do, however this was not considered by Lingoculture as I initially requested. Only a "pause" in my account or extending the billing cycle for 6 days. Neither allowed for continued learning as no sessions were available for weeks billed for. Not until repeated documentation was submitted on my end that was my initial request for a refund was granted.
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