Don't tend to write reviews but my experience was absolutely not ok. I purchased two books that were supposed to ship within 3-5 days, then received an email saying 5-7 days for printing, 5-7 days for shipping. Ok fine. 3 weeks later, no follow up or shipping notification so I reached back out. They have to reach out to their "specialist" team to figure it out. Almost a full week later still no update so followed up again. Was told they are still working with the specialists to figure it out and will email me when they hear back. Another week goes by, no update. I never actually received an update from customer service. I was notified automatically that my books just shipped after an entire month, and then the next day there was an unauthorized charge on my credit card to Springer for a purchase I did not make. So on top of this bad experience with customer service, I now have to get a new credit card because they don't protect your billing information at all. I really like Springers publications, they have great authors that do great work, it's just sad that the rest of the company is a total joke so I'll be avoiding at all costs in the future.
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Springer is among the largest scientific publishers in the world. With over 250,000 book titles and over 2,000 journals, we cover all major fields of science including medicine, math, computer science, engineering, life sciences, physics, chemistry, and many more.
