I moved into a property covered by this company and registered my vehicle October/November. In January I received a PCN notification and appealed, which was overturned. I then received another letter dated 13th Jan with a further fine. I and my partner have tried to speak to their ‘Customer Service’ team to be told we have a further two charges of which we were unaware. The gentleman we spoke to was obnoxious from the start, will not answer any questions, wouldn’t give us his name, and kept saying that if we wanted to appeal it would need to be via email. I do not have any information to appeal the other cases with, due to the lack of customer service. I am shocked and appalled at the level of disrespect shown by the telephone agent. I’ve tried to call to speak to another operator, but at this point I feel its run and serviced by one individual, who has told me if I continue to call my number would be blocked. This company need looking into via Trading Standards, an absolute disgrace!
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