I’ve used them twice for two separate contracts, but their fees have increased significantly. There are other umbrella companies offering lower fees and better customer service. I received a few follow-up calls to check how things were going, but when I spoke with customer service, the representative seemed more interested in ticking a box and ending the call than actually helping. For £28 per week, that attitude comes across as quite arrogant. I won’t be using them for my next assignment.
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