I placed an order on 17th February before 2pm, expecting next-day delivery as advertised. However, I received no dispatch confirmation until 19th February. I had already contacted the company on 18th February to cancel the order, so I was surprised it was processed anyway.From that point on, communication was extremely poor. I had to repeatedly chase customer service over several weeks regarding both the cancellation and collection of the parcel, often receiving delayed responses or no response at all.Multiple collection attempts were arranged but failed. On one occasion, I was told the driver had “missed” me despite me being home all day, and building CCTV confirming no attempt was made to collect the parcel.The situation became even more frustrating when I explained I had a hospital appointment and would be recovering, yet I was still asked to accommodate further collection attempts without clear communication or confirmation.When the parcel was finally collected on 27th March, I was asked to arrange for someone else to bring it down, as the driver refused to come into the building. The overall handling of the collection was unprofessional.Overall, this was a very disappointing experience. My cancellation request was ignored, delivery expectations were not met, and customer service was consistently unresponsive. As a first-time customer, I would not use this company again. I now hope the refund process is handled more efficiently.
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