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My home support provider suggested LNE when I turned 80, a couple of years ago. Each time I have ord

My home support provider suggested LNE when I turned 80, a couple of years ago. Each time I have ordered the 28 meals, being a good saving in delivery and administration charges, compared to smaller deliveries and I appreciated having the meals. At my age and with spinal injuries to my back, causing much ongoing pain, I requested, that the driver come up my drive, into the back verandah and leave the box on an old tankstand, opposite the backdoor, being the closest and most convenient access to the kitchen. I was told the deliveries would take place after 7am, so had my gate unlocked by that time. Am not certain how many deliveries i have had, as I don't eat LNE all the time, but I guess there's been about 8 altogether. I would give the meals about 7 out of 10. All but the last delivery came after 7:30am, only 4 were placed on the tankstand, the others were left on a glass top table in the verandah, or behind a stone wall at the front of the property, which was very difficut for me to take into the house, having to use a laundry trolley and make several trips. When I reported that occurrence, I was assured that it wouldn't happen again and $10 credit would be taken off the next order, which did happen. However, recently after my last order was placed, I had had a sleepless night and went to unlock my gate early, it was between 6:15 ‐6:30, i was shocked to find that the box had been left outside my locked gate, on the footpath and it could have quite easily been stolen. I reported this to LNE and was assured this wouldn't happen again, but when I wanted to place my latest order, they advised me delivery times cannot be made. So, as I need to have my gates locked ovrrnight for security reasons, if a box does go missing, what happens ? And this apart from the great difficulties with which I struggle, to get the box contents to my kitchen ! Goodbye LNE !!!

Date of experience: Jan 31, 2026